Hospitality:
Customer Perspective on Water Leak Detection
Water technology provides non-intrusive monitoring 24/7
Customer: A top global hospitality ownership brand
Date: Customer since 2019
Solution: Water leak and toilet leak sensors
“My experience is that the sensors serve us, prevent a lot of expensive repairs. It’s a good product. It’s convenient, easy to install, the text alerts make sure issues are being addressed.”
– Maintenance Manager II
Notable comments about the Sensor Industries solutions include:
Product Quality
“I am very impressed with how the sensor works. It’s a good product. It’s convenient, easy to install, the text alerts make sure issues are being addressed. It prevents a lot of expensive repairs.”
Leak Detection
“We had incidents where there was flood and we didn’t know until the water had traveled from the 3rd floor to the 1st floor. The source of the leak was a vacant unit so we were not aware. The 1st floor unit was occupied and called us. This was a driver for us to look for a solution.”
Speed of Leak Detection
“We still have incidents but we catch them right away, in a matter of a few hours.”
Customized Alerts
“I really like the alerts that tell us there is a leak we need to look at.”
Bundled Installation
“It went really well; it was really fast, too.”
Guest Experience
“The way we approach it is when there is a guest, we don’t want to bother them. If a toilet leaks in the evening, we do not disturb the guest overnight, we wait until the morning to address it. If there is a large water leak (AC, water heater) we may interrupt the guest because it’s a lot of water.”
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